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1Event Check-In10:00AM – 9:00PM
2Certification & Education Sessions3:00PM – 6:00PM
3Welcome Reception6:00PM – 9:00PM
1Breakfast7:00AM – 8:30AM
2Early Bird Sessions7:30AM – 8:30AM
3Break8:30AM – 9:00AM
4General Session9:00AM – 11:00AM
5Break11:00AM – 11:30AM
6Education Sessions Round 111:30AM – 12:30PM
7Lunch12:30PM – 1:30PM
8Education Sessions Round 21:30PM – 2:30PM
9Expo Hall2:30PM – 5:30PM
10Move to General Session5:30PM – 5:45PM
11Special General Session 2 + Awards5:45PM – 6:40PM
12Happy Hour6:40PM – 7:10PM
13Live Music & Party7:10PM – 10:10PM
1Breakfast8:30AM – 10:00AM
2General Session10:00AM – 12:00PM

Sessions Include

Early Bird Sessions

Through recent M&A activity in the industry, we see the multiple of MSPs businesses continuing to rise. Specifically, data released by Channele2e and Service Leadership show that the MSPs’ multiple of revenue is going up each year by 20 percent. So, what sets these MSPs with robust evaluations apart? It’s all about positioning. This session will tackle the top 3 things you can start doing today to raise your valuation, including how to shift your focus to vertical markets, standardize your technology stack, and digitize your business.

As a partner, you find yourself constantly networking at conferences and events, trying to be present on social media, and investing resources in webinars, email marketing, and more. Chasing leads is a grind. In this session, top partners in the industry will join together for a panel discussion about how to build a successful, sustainable customer referral business.

When it comes to technology, the right support can make all the difference when managing and retaining a client. In this session, we will discuss the business systems, infrastructure and team you need to build to handle growth, and how to set your service organization set up for success.

Business value is key to IT success. Understanding how to measure and communicate the business value of IT will provide transparency and break down barriers. In this session, we will help you shift your thinking to today’s CIOs and CTOs so that you can proactively show how you are providing more value in an efficient way. Taking three simple steps will give your business the competitive edge and increase your customer satisfaction rating.

Product bundling is an important strategy to increase your prices, profits and client retention. Likewise, you need objection handling skills to help you close the deal and command higher prices than your competitors. In this session, we will provide tips we’ve learned along the way, industry expertise, what mistakes to avoid and examples of those doing it well. We will also help you understand the right customer value perception, which products can be bundled together, strategies to upsell current customers and simple bridging tactics for objective handling.

Education Session Highlights

This session is designed to educating MSPs on everything you need to evaluate building a cloud practice in Microsoft Azure. You will learn about the different Azure resources, how to consume Azure, and Nerdio’s popular 5-step process for making money selling Microsoft Azure.

Join Nerdio as they take you through everything you as an MSP need to know about one of Microsoft’s most popular releases of 2019—Windows Virtual Desktop (WVD). You’ll learn why this is the must-know Azure service for MSPs and how to take the first steps down the road towards deploying virtual desktops using WVD.

Are you interested in exceling in the cloud and boosting Microsoft Office 365 profitability? In this session, SkyKick will share 7 actionable steps to increasing Office 365 practice profitability, including proven best practices for implementation, real-life partner examples, and information about SkyKick’s Readiness Hub to ensure you are protecting your clients’ data.

Are you taking full advantage of your cloud practice? One-third of MSPs expect cloud to represent their highest growth potential. As a successful MSP, take advantage of the key drivers of that growth by learning how to cultivate and refine your cloud practice. Join Axcient for secrets on how to build a unified cloud strategy, simplify your technology stack and enhance your go-to-market strategy in order to capture the cloud opportunity.

Learn to increase efficiency and profitability by consolidating multiple security layers under a single security vendor. Take advantage of aggregated pricing at the MSP level, rather than the customer level and watch profits grow as you standardize on BitDefender solutions for all your customers. Paired with an intuitive multi-tenant platform that allows you to manage all your customers, and sub-groups, from a single pane of glass, you can reduce the number of non-billable hours spent managing solutions from multiple vendors.

IDC research shows user errors and misuse are putting organizations at risk for cyberattacks. As modern threats continue to rise, you need to consider the protections for your clients’ businesses and internally. Doing nothing is no longer an option. We will show you how Acronis Cyber Protection paves the way to help transform your business and offers the insight into potential threats to reduce your risk. Turn threats into opportunity for growth when security and continuity converge.

Interested in integrating a new security layer into your offering? Learn how TitanHQ, custom-built for the MSP, protects you and your clients from zero-day cyber threats including malware, ransomware, phishing, viruses, and botnets. In this session we’ll show you how we save MSPs support and engineering time and cost by eliminating email and web-borne threats at the source, while also providing superb margin making capabilities. Look under the hood and see how our cloud-based AI-driven threat intelligence back ends into our MSP private cloud solutions, providing you with multi-tenancy, granularity, stability, and the tools to customize your email and web security offering.

In any industry, growth is a key factor to success. The problem is, many people have a hard time determining the steps that they should take to grow their business. Choosing a vertical to focus on such as healthcare, enables an MSP to double their revenue and triple their profits. The healthcare industry is the largest, fastest growing sector of the U.S. economy, but it is also the most vulnerable. In this session, the Compliancy Group will teach you how to build a compliant healthcare business securely and without all the work. Attend our session to find out how simple it is to build a healthcare practice and the benefits of doing so.

Microsoft Azure continues to be one of the fastest growing public clouds in the industry, with an average of 60 percent quarter over quarter growth. A driver for the growth is channel partner adoption and the strong incentives offered by Microsoft. We understand how much value Azure can provide your business, but we also know how overwhelming it can be to start on your own. In this session, we will share foundational-level knowledge of cloud services and how those services are provided with Microsoft Azure, including how to order, bill, support and go-to-market with the solution. We will also offer a Q&A session with partners who have built successful Azure practices within their business. Technical IT experience is not required.

With more than 20 million daily active users, Microsoft Teams is one of the fastest growing collaboration tools on the planet. Microsoft continues to expand the broad capabilities of Office 365. Learn more about the specific voice and meeting capabilities of Teams, enhanced conference options, flexible data retention periods, and more. We’ll help you understand how to empower your clients to be more collaborative with Microsoft Teams and hear from partners who are leveraging the technology today.

It is becoming more and more evident that traditional CRM and ERP can’t keep up with today’s evolving business landscape. Find how we can accelerate your business growth with Dynamics 365, the next generation of CRM and ERP applications. In this session, you we will help you understand the value of the solution and take an in-depth look at new innovations across Dynamics 365, Microsoft Power Platform, and even Excel.

Microsoft 365 Identity and Services: Learn how to design and implement Microsoft 365 services; manage user identity and roles; manage access and authentication; and plan Office 365 workloads and applications in this technical session designed as a final layer of preparation for the MS-100 certification.

Microsoft 365 Security Administration: Learn how to implement and manage identity and access; implement and manage threat protection; implement and manage information protection; and manage governance and compliance features in Microsoft 365 in this technical session designed as a final layer of preparation for the MS-500 certification.

Microsoft Azure Administrator: Learn how to manage Azure subscriptions and resources; implement and manage storage; deploy and manage virtual machines (VMs); configure and manage virtual networks; and manage identities in this technical session designed as a final layer of preparation for the AZ-103 certification.

Microsoft Azure Architect Technologies: Learn how to deploy and configure infrastructure; implement workloads and security; create and deploy apps; implement authentication and secure data; and develop for the cloud and Azure storage in this technical session designed as a final layer of preparation for the AZ-300 certification.

Microsoft Dynamics 365 Sales: Learn how to perform configuration, manage core sales entities, and manage sales entities in this technical session designed as a final layer of preparation for the MB-210 certification.